Heritage hotel Santa Lucia

The location couldn't be better!! Absolutely brilliant right on the main square. The building was immaculate throughout, great quality and our room was lovely and excellent quality linen and toiletries.

What a wonderful hotel! Perfectly located in a lovely square within the walled old city, the hotel staff were friendly and helpful. The breakfast one of the most interesting and generous I have enjoyed in a hotel, with both the usual suspects and numerous local breakfast items (and delicious coffee). Our room (twin beds) was comfortable, a good size with a modern and spotlessly clean bathroom. Even though it was directly opposite the lift, it was very quiet, too. We ate at the hotel restaurant (sitting outside on the square). The waiting staff were attentive. The food was a little pricey but delicious (I heartily recommend the Dalmatian beef stew.)

We had a wonderful stay at this hotel. Our room was spacious and overlooked the lively square — a beautiful view to wake up to! The bed and pillows were incredibly comfortable, which made our stay even more relaxing. Breakfast was of great quality, with a nice variety to start the day right. But what truly made our experience exceptional was the staff. Everyone was extremely polite and helpful throughout our stay. A special shoutout to Drago at the reception — he went above and beyond! We were already on our way to the airport when he called to let us know we had forgotten our notebook charger. Since the old town isn’t reachable by car, he waited for us at Riva on a very windy day (bura), just to hand it over. That kind of service is rare and truly appreciated. Thank you, Drago, and the entire team at Santa Lucia! Highly recommended!

The hotel is beautiful. It was renovated 3 years ago but looks like it was just renovated in the last week. The staff is exceptional. They helped us with ferry tickets, parking challenges and were happy to help no matter what the request. One staff member even walked with us to our car and drove with us to the ferry so we wouldn't get lost. What awesome customer service! Breakfast was also very good and the location of the hotel is excellent. If you need parking be sure to reserve it in advance and notify the hotel 20 minutes before your arrival so they can tell you where your parking spot is located. The hotel is in a pedestrian zone so you cannot drive close to the hotel. Unfortunately, we were not aware of this and may have a ticket coming in the mail for driving on restricted streets :(

Location great - just be aware no cars are allowed in the area, so you will need to walk to get transport (or get the porter). Lovely front restaurant and bar. Great food available.